Terms & Conditions

1. Who we are

GS Appliance Ltd ("GS Appliance", "we", "us") is a family-run appliance repair and oven cleaning business registered at 4 Penny Close, Colchester, CO4 6DQ. You can contact us on 01206 638900 or at info@gsappliance.co.uk.

2. Bookings

Bookings can be made by phone, through the website or by email. We confirm every booking by phone before it goes in the diary. Appointment times are given in good faith; where a visit needs to move we will let you know as early as we can.

Please make sure the appliance is reasonably accessible and that an adult (18+) is present during the visit.

3. Repair charges

Most repairs are charged as a single one-off labour charge, with any parts charged on top. The labour charge covers diagnosis and fitting on the same fault, including return visits needed to complete that repair.

We agree the price with you before work starts. If diagnosis shows the repair is uneconomical, we will say so and you pay only the agreed diagnosis/labour charge — we will never carry out work you have not approved.

4. The GS Repair Guarantee

Completed repairs are covered by the GS Repair Guarantee: if the same fault returns within three months of the repair, we return and put it right at no extra labour charge.

The guarantee covers the same fault on the same appliance. It does not cover new or unrelated faults, faults caused by misuse or accidental damage, or appliances that have been worked on by someone else after our visit. Parts carry the manufacturer's warranty where one applies.

5. Oven cleaning

Oven cleans use non-caustic products and the oven is safe to use as soon as we finish. We take care with older or fragile components; where a part (for example door glass or a bulb) is already damaged or degraded, we will point it out before proceeding rather than risk making it worse.

6. Cancellations

Life happens — if you need to cancel or rearrange, please give us at least 24 hours' notice by phone so the slot can be offered to another customer. We reserve the right to charge a reasonable call-out fee where an engineer attends and cannot gain access at the agreed time.

If you are a consumer who booked at a distance (online or by phone), you have a statutory 14-day cancellation right, except where you asked us to carry out the work within that period and the work has been completed.

7. Payment

Payment is due on completion of the work unless we have agreed account terms with you in advance (for example landlord and letting agent accounts). We accept the payment methods confirmed at booking.

8. Landlords and letting agents

Where work is instructed by a landlord, agent or property manager, that instructing party is our customer and is responsible for payment, even where we liaise with tenants directly to arrange access. Reports are provided to the instructing party after each visit.

9. Liability

We are fully insured and take care in your home. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law. We are not liable for pre-existing damage, or for faults consequential on the age or condition of an appliance that we have made you aware of.

10. Your statutory rights

These terms do not affect your statutory rights under the Consumer Rights Act 2015, including the right to services performed with reasonable care and skill.

11. Complaints

If something isn't right, tell us — call 01206 638900 or email info@gsappliance.co.uk and we will do our best to sort it quickly and fairly. It's how a local reputation is kept.